Frequently Asked Questions
We’re here to help! You can reach us anytime at support@hola.health or give us a call on 07 3391 8008.
What is EasyScripts?
EasyScripts is an online healthcare platform that allows you to access medical care from the comfort of your home. Our services include online prescriptions, telehealth consultations with licensed doctors, specialist referrals, and medical certificates—all through a secure and easy-to-use system. Whether you need a prescription renewed or medical advice, we provide fast, reliable healthcare services without the need for a clinic visit.
How much does it cost?
Our fees vary depending on the service you require. A standard telehealth consultation is affordably priced, and additional services such as specialist referrals or medical certificates may come with an added cost. We believe in transparent pricing with no hidden fees. You can view our pricing details before booking your appointment.
Are EasyScripts Services Medicare bulk billed?
Currently, EasyScripts does not offer bulk billing through Medicare. All services are privately billed, but we ensure our prices are competitive and affordable. Some private health insurers may offer rebates on telehealth consultations, so we recommend checking with your provider.
Who can use EasyScripts?
EasyScripts is available to anyone residing in Australia who is seeking quick, convenient access to healthcare. Whether you need an online prescription, a consultation, or a referral, our services are suitable for adults 18 years and older. Some conditions and prescriptions may not be eligible for online consultation and may require a physical examination.
How do I get a prescription online?
Getting an online prescription with EasyScripts is simple. First, book a telehealth consultation with one of our qualified doctors. After discussing your symptoms and medical history, if appropriate, the doctor will issue a prescription. You can choose to have it sent directly to your preferred pharmacy or have your medication delivered to your door.
Are EasyScripts doctors real doctors?
Yes, all doctors at EasyScripts are fully licensed and registered with the Australian Health Practitioner Regulation Agency (AHPRA). They are experienced medical professionals who follow the same strict guidelines and ethical standards as any other healthcare provider.
Am I guaranteed to receive a prescription?
No, a prescription is not guaranteed. Our doctors will assess your condition during the consultation and determine whether a prescription is clinically appropriate. Prescriptions are only issued when they meet Australian medical guidelines and are deemed necessary for your treatment. If a prescription is not suitable, our doctors will provide alternative recommendations or next steps for your care.
Is my data safe?
Yes. Easy Scripts is committed to safeguarding your personal information. We comply with strict data protection laws and maintain secure systems to ensure the confidentiality of your data.
What do I need?
You’ll need a working mobile phone or desktop computer with internet access and a front-facing camera.
Where do I have the consult?
You can have your consultation anywhere you feel comfortable and have privacy. Use your phone or desktop with Chrome or Safari for seamless access.
How do I talk to someone if I need some help?
To talk to customer service call 07 3391 8008.
